General FAQs

If you want to learn how to set up Family Sharing and invite family members, please read the article from Apple Support pages here: https://support.apple.com/en-us/HT201088.

Once Family Sharing is set up, you can choose which eligible App Store subscriptions you share with family members.

1. Go to Settings  > [your name] > Subscriptions.
2. Do either of the following:
   • Share all new subscriptions: Turn on Share New Subscriptions. When you purchase a new subscription that’s eligible for sharing, it’s shared with your family members by default.
   • Change the settings of a specific subscription: Tap a subscription, then turn Share with Family on or off.
   • Once your family sharing member downloads the app, they will be asked to purchase or “Restore”, please select “Restore” and wait for the app to finish downloading (the three circles) before moving into the home screen of the app.

To see which subscriptions you’re already sharing, go to Settings  > [your name] > Family Sharing.

If your car (the blue dot) is showing as not being on the road, your device’s GPS accuracy may be off. 

For ANDROID try:

1. Turn ON WiFi
2. Restart your device
3. Calibrate your phone (If your blue dot’s beam is wide or pointing in the wrong direction, you’ll need to calibrate your compass.

Or try:

1. On your Android phone or tablet, open the Google Maps app .
2. Make a figure 8 until your compass is calibrated. You should only have to do this a few times.
3. The beam should become narrow and point in the right direction.

For iOS try: 

Toggle Your Location Services Off and On

1. Go to Settings.
2. Go to Privacy.
3. Head to Location Services, and make sure it is toggled to the On setting. Turn it to Off, then wait 15-20 seconds and activate it again. See if that has solved the problem.

Try Adjusting Airplane Mode to Fix the GPS

You can also sometimes get your GPS to work again by adjusting the Airplane Mode.

1. Go to Settings.
2. Enable Airplane Mode.
3. Leave it on for about 20 seconds, and then turn it back off. This can be useful in several different situations, not just when you’re having GPS problems. For example, if you see a “No Service” error or your Wi-Fi service is cutting in and out, you could try this as well.

Adjust the Date and Time

If your GPS is still not functioning as it should, then you can next try adjusting the date, time, and time zone. Most iPhone owners have more luck by using the Set Automatically feature.Go to Settings.

1. Hit Date and Time.
2. Choose the Set Automatically See if that fixes your GPS.

Try Turning Off LTE

You might also be able to fix the GPS by turning off LTE.

1. Go to Settings.
2. Tap on Cellular.
3. Hit Cellular Data Options.
4. Hit Voice and Data.
5. Select the 3G option.

You Can Try a Soft Reset

If your GPS is still not working, then a soft reset could be the answer. That fixes many different problems that you might encounter with your iPhone. Do not worry: none of the data will be erased if you try this option.

1. Press and then hold down the Wake/Sleep button along with the Power
2. Keep holding them down for at least 10 seconds.
3. When the Apple logo pops up on the screen, release both of the buttons. The phone should reset. It will take a few minutes for it to be functional again. Once it is, see if the GPS is working.

We are sorry your app renewed without your knowing. Both App Stores send emails about a week to two weeks prior to renewal notifying you of the upcoming charge. We all get so many emails that often people delete it without even reading it.

Never fear, your App Store receipt has a “report a problem” link right on the receipt. Please contact your App Store within 24-48 hours and you should be able to get an refund from them as they have your payment information. Please contact us if you have any issues after that.

If you’re having issues with the “restore” feature on your app it could be one of the following issues:

• You are restoring the wrong app. Make sure the one you downloaded is the same as the original one you purchased.
• You got a new device and you switched operating systems, from iOS to Android or vice versa. If you did this and your subscription is still current, please email us your receipt from your App Store or a screenshot from your old device showing your current subscription on that old device. We will most likely require other info to get you set up, so please email us at app@revealedtravelguides.com.
• You had our OLD app from prior to 2018. If you had our old app, you will want to subscribe to our new app to get current information on the islands. Our old apps were tied to old editions of our books and are out-of-date and are no longer compatible with new operating systems.
• You haven’t subscribed to the app. You will need to subscribe. If you have subscribed, and you are still getting restore fail, please email us with details at app@revealedtravelguides.com.

Subscriptions are linked to your Google account, not to your device. If you get a new or additional device, reinstall the app where you purchased the subscription within the app and you’ll have access to your content.

If you can’t access your content, make sure you’re using the same Google account on your second device as when you purchased it on your first device. Click “restore” instead of purchase on second device. After you have signed up and the app is working on the second, you can sign into a different Google Play account on the second device. Sharing only works on up to two devices.

Still having issues? Please email us at app@revealedtravelguides.com.

We get this one pretty often, and nine times out of ten, it’s because your location services aren’t turned on within your settings on your device for our app.

If you go into your device settings and turn on location services you should be able to find your location right on the map (click the white circle on the map and you show up as a blue dot), and you should also be able to track yourself as you move around.

If you use the Google Play Store:

• Go to the Google Play Store
• Go to menu, select account, and then go to subscriptions.
• Under subscriptions, select the subscription you want to cancel (Hawaii Revealed)
• Select “Cancel Subscription.” Your paid for subscription will still be good for one year from date or original purchase, even if you cancel before year end. After that, your app will no longer receive updates. *

*If you change devices after cancellation of subscription, you will lose access to your app’s paid sections. If you require additional help email us at app@revealedtravelguides.com.

For the Apple Store iOS 13 and above:

https://support.apple.com/en-us/HT202039 

• Open the Settings app.
• Tap your name, then tap Subscriptions. *
• Tap the subscription that you want to manage.
• Choose a different subscription option, or tap “Cancel Subscription”. If you don’t see Cancel Subscription, the subscription is already canceled and won’t renew. Your paid for subscription will still be good for one year from date or original purchase, even if you cancel before year end. After that, your app will no longer receive updates. **
• If you do not see the words “Cancel Subscription” and your only options are to “Renew” or “Share with Family”, you have already cancelled your subscription and it will not renew.

* If you don’t see “Subscriptions” in the Settings app, tap “iTunes & App Store” instead. Tap your Apple ID (which is usually your email address), then tap View Apple ID. Sign in, scroll down to Subscriptions, then tap Subscriptions.

** If you change devices after cancellation of subscription, you may lose access to your app’s paid sections. If you require additional help to gain access again, email us at app@revealedtravelguides.com.

• For iOS 12 or older, please email us at app@revealedtravelguides.com. Or search the internet for information on “subscription management” for your particular iOS. (Cause that’s what we’re gonna do.)